Terms and Conditions


Please read these Terms and Conditions carefully. By using this website (https://www.stjohnslabs.com) and/or by placing an order, You ("You" or "Your") agree to be bound by these Terms and Conditions (“Terms”) which constitute a binding agreement between You and St John’s Laboratory Ltd. (“We”, “Us” or “Our”). Our company registration number is 08296425, and Our registered office is at Knowledge Dock Business Centre, University Way, London E16 2RD.

These terms shall apply to the products We offer which are intended for ‘Research Use Only’ (RUO). Your use of this website shall also be governed by Our Privacy Policy. If You do not agree with these Terms, You may not use this website and should immediately discontinue use and exit.

We reserve the right to update or amend these terms as required, without prior notice with immediate effect. Your continued use of this website as described above, signifies your acceptance of our updated or modified Terms.

1. Intended Use

All products offered for sale are for academic study and/or Research Use Only (RUO). Products intended for RUO have not been approved or cleared for clinical, drug or therapeutic use. Products are not supplied for food, cosmetic, household or any other human use. Use of all products must be in compliance with the law, and if applicable, in accordance with appropriate human subjects' procedures as exist within your institution. Appropriate use will be your sole obligation. We will not be held liable for any direct or indirect consequences of You using the products other than in accordance with this clause.

2. Placing orders

All orders are subject to availability. The prices on this website exclude, where applicable, all value added taxes, import duties, postage, packaging, shipping and handling. Prices and product availability are subject to change without prior notice. Prices may be changed up to the time of delivery.

Any images or other representations on our website are illustrations only and are not intended to be factual representations in respect of any products. We will not be liable for any products which You order which are different from the images on the website.

You can place orders directly through our website or send a Purchase Order number (PO) to our registered email address to place an order. PO numbers are issued by some organisations to authorise the order, identify and process it. Please ensure You obtain a valid PO number from your organisation or institution in order to ensure a smooth transaction.

You may place an order by either of the following:

  • Creating an account and using our online store.
  • By contacting Us by email at order@stjohnslabs.com.

To place an order, You will need to provide your name, phone number, billing address, shipping address, email and VAT information, as appropriate. You must ensure that You provide accurate, complete and correct information including complete billing and delivery information.

We will confirm receipt of your order when it is received. Orders will be processed within 2 business days from receipt. Your order constitutes a contractual offer for Us to sell and supply the product(s) to You. A contract will come into force between You and Us in accordance with these Terms when We accept your order and the products are dispatched to the address You provide. We can cancel your order without liability to you at any time up until dispatch.

3. Payment

You agree to pay for the products You order and to make timely payment. Invoices must be paid within 30 days of date of invoice dispatch. Pre-payment for products may be required in certain circumstances. We may withhold the products and/or cancel the contract between Us if full payment is not received from You. You are responsible for all applicable bank, wire, transfer or payment service provider charges.

4. Late Payment

If You do not pay any amount due to Us under or in connection with these Terms, We may charge You interest or claim interest on the overdue amount. If We charge You interest it shall be at the rate of 8% per year above the base rate of Lloyds Business Bank. Such interest will accrue daily until date of payment, be compounded quarterly, and be payable on demand). If We elect to claim interest and statutory compensation from you, this shall be in accordance with Late Payment of Commercial Debts (Interest) Act 1998.

5. Delivery of Products

Ordered products shall be delivered to the address provided for delivery. Please ensure this is complete and accurate. If paying by Paypal or Stripe, the delivery address should be the registered PayPal account address. If you provide an incorrect delivery address, We cannot be responsible for ensuring the products are delivered to your preferred address, irrespective of when you provide the correct address.

We use best efforts to ensure delivery in a timely manner. Delivery method will depend on the dispatch address. We shall keep You informed as to delivery status. However, We cannot guarantee delivery by a specific date and delivery time shall not be essential to these Terms. If You do not accept delivery of the products or You provide incomplete or incorrect delivery instructions We may cancel your order and retain the products - in which case You will remain liable for delivery and other incurred charges.

6. Risk and ownership

Risk of the product(s) passes to You upon their dispatch. Ownership of the product(s) shall pass to You upon delivery AND upon receiving the full payment, including all delivery and applicable costs. Until ownership of the products has passed to you, You will possess the products as Our fiduciary agent and bailee.

7. Order Cancellation

If You wish to cancel an order You must notify Us immediately. There will be no cost for cancellation of orders within 24 hours of order confirmation. Cancellations made after 24 hours of order confirmation may incur a 25% restocking fee. You cannot cancel an order after You have used the product(s) or opened the product containers. Your statutory rights concerning the quality of products will be unaffected.

8. Returns, Replacements and Refunds

You may return a product only at your own expense, and in accordance with Our instructions.

If You are not satisfied with the quality of your purchase we can replace, provide credit or give a full refund for the item, subject to the submission of evidence which demonstrates poor product performance. To request a refund or replacement You must notify Us within 12 months of receipt of the product(s). Any after-sales service request for products beyond 12 months will not be eligible for refund or replacement. You must also

  1. Provide Us with the detailed protocol, as applicable, including images of positive and negative controls, and
  2. Follow Our recommendations and instructions. Refunds can only be provided if sufficient control measures have been taken to demonstrate a defective product, and will be issued upon confirmation of a batch testing failure, which will be assessed by Us.

Any products returned or in respect of which your actions are in contravention of the above, shall not be the subject of any refunds or replacements and You will continue to be liable for payment of such product (including all delivery charges).

9. No Third Parties

We offer the products on this website for sale to persons dealing as consumers (end-users) only. Products may not be resold without Our prior written approval. The Contracts (Right of Third Parties) Act 1999 shall not apply to these Terms and no contractual rights shall be conferred on third parties. Your statutory rights shall not be affected.

10. Website Registration and Password

To place an order online You must register on this website. You must provide accurate, true, current, and complete information when registering. Please ensure that this information remains current and up-to-date. It is your sole responsibility to ensure that You safeguard your log-in credentials including your password. You agree that We may deem any use of your online account as authorised by You. You also agree not to impersonate any other person or entity, or use a false name.

11. Your use of Our website

We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.

You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a licence from Us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.

If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway. We will report you to the relevant authorities and give them your identity.

Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

You mustn't try to get access to our site or server or any connected database or make any 'attack' on the site. We won't be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.

12. Your Representations and Warranties

By placing an order, You represent and warrant that:

  • You are legally capable of entering into a binding contract
  • You have full authority, power and capacity to agree to these Terms
  • Your intended and actual use of the product(s) shall be in accordance with applicable law
  • All information provided by You is accurate, correct and complete; and
  • You will be able to accept delivery of the product(s).

13. Indemnity

You agree to defend and indemnify Us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to legal and accounting fees, that arise from or relate to your use or misuse of, or access to this website or otherwise from your breach of these Terms.

14. Force majeure

Where a force majeure event gives rise to a failure or delay by Us performing Our obligations under these Terms of sale, those obligations will be suspended for the duration of the force majeure event and shall not be considered a breach of these Terms. We shall notify You within 10 working days after the date on which We become aware of any force majeure event. We shall take all reasonable steps to mitigate the effects of the any force majeure event. A force majeure event shall be any unforeseeable circumstance beyond Our reasonable control and shall include but not be limited to Acts of God earthquakes, fires, storms, floods, lightning; the unavailability of raw materials, components or products; power failure; industrial disputes, riots and strikes; governmental regulations; fires, floods and disasters; state of emergencies; terrorist attacks or wars; blocking of means of transport or supply; telecommunication failures.

15. Disclaimer and Limitation Of Liability

We make no guarantee that this website is suitable for your intended use, error-free, reliable, timely, reliable, entirely secure, virus-free or available. No product data are to be construed as a recommendation for use in violation of any patents. TO FULLEST EXTENT OF THE LAW AND THAT CANNOT BE EXPRESSLY EXCLUDED UNDER APPLICABLE LAW, THIS WEBSITE IS PROVIDED WITHOUT ANY REPRESENTATIONS, ENDORSEMENTS, OR WARRANTIES OF ANY KIND WHATSOEVER, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF TITLE OR ACCURACY OR COMPLETENESS OF INFORMATION OR FITNESS FOR A PARTICULAR PURPOSE.


Our aggregate liability to You under the terms of sale will not exceed the greater of the total amount paid or payable by You to Us under these Terms.

Your statutory rights shall not be affected.

16. Cancellation of Contract

We may cancel Our contract with You under these Terms if:

  • You materially breach these Terms including failing to pay in full and in a timely manner
  • You cease to trade
  • You become insolvent or unable to pay your debts within the meaning of the insolvency legislation applicable to you
  • A person (including the holder of a charge or other security interest) is appointed to manage or take control of the whole or part of your business or assets, or notice of an intention to appoint such a person is given or documents relating to such an appointment are filed with any court
  • The ability of your creditors to take any action to enforce their debts is suspended, restricted or prevented, or some or all of your creditors accept, by agreement or pursuant to a court order, an amount of less than the sums owing to them in satisfaction of those sums; or
  • Any process is instituted which could lead to You being dissolved and your assets being distributed to your creditors, shareholders or other contributors.

17. Consequences of Cancellation

Upon cancellation of Our contract in accordance:

  • a) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;
  • b) you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right We may have to recover the products); and
  • c) all the other provisions of these terms of sale will cease to have effect, except that Sections 6, 8, 11 to 15 will survive termination and have effect indefinitely.

18. Use of Data

Any information You provide to Us will be used in accordance with Our Privacy Policy which may be viewed here.

19. Assignment

You may not assign, change or dispose of these Terms or your obligations under these Terms without Our express written prior consent. We reserve the right to assign, transfer, subcontract, charge and otherwise dispose these Terms or any or all of Our rights and obligations under these Terms.

20. Variation

Contracts under these Terms may only be varied in writing as agreed by both You and Us. We may revise these Terms from time-to-time, but such revisions will not affect the terms of any contracts which We have already entered into with You.

21. Governing Law and Severability

The law of England governs and shall govern any and all claims and English courts shall have jurisdiction and be the venue of any actions, claims or proceedings. If any provisions of these Terms are deemed or become invalid, the validity of the other provisions shall not be affected.