Introduction

This Privacy Policy (together with our terms and conditions and any other documents referred to in it) describes the type of information that we collect from you ("you/your") through the use of our services ("Services") or our website stjohnslabs.com ("Website"), how that information may be used or disclosed by us, and the safeguards we use to protect it.

Our Website and Services may contain links to third-party websites that are not covered by this Privacy Policy. We therefore ask you to review the privacy statements of those websites and applications to understand their information practices.

We have drafted this Privacy Policy to be as clear and concise as possible. Please read it carefully to understand our policies regarding your information and how we will treat it. By using or accessing our Website or the Services, you agree to the collection, use, and disclosure of information in accordance with this Privacy Policy. This Privacy Policy may change from time to time, and your continued use of the Website or Services will be deemed acceptance of such changes. Please check periodically for updates.

This Privacy Policy was last updated on June 6, 2025, to add new GDPR-related provisions. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Website. If you do not accept and agree with this Privacy Policy, you must stop using our Website immediately.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

If you have any comments on this Privacy Policy, please email them to info@stjohnslabs.com.

Who We Are

2.1 Here are the details that the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), says we have to give you as a 'data controller':

  • Our Website address is stjohnslabs.com.
  • Our company name is St John’s Laboratory Ltd.
  • Our registered address is Knowledge Dock Business Centre, Docklands Campus, University Way, London E16 2RD.
  • Our nominated representative is Tom Brennan, who can be contacted at info@stjohnslabs.com.

2.2 We respect your right to privacy and will only process personal information in accordance with the Data Protection Legislation, which for the purposes of this Privacy Policy shall mean:

  1. Unless and until the GDPR is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) and any national implementing laws, regulations, and secondary legislation, as amended or updated from time to time in the UK; and
  2. Any successor legislation to the GDPR or the Data Protection Act 2018 and other applicable privacy laws.

What We May Collect

3.1 Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

3.2 We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: first name, last name, username, or similar identifier. When you email, call, use live chat, or otherwise contact us, we may collect information such as your first name, last name, email address, and phone number.
  • Contact Data: billing address, invoicing address, email address, and telephone numbers.
  • Financial Data: bank account and payment card details.
  • Transaction Data: details about payments and other details of our Services you have purchased from us.
  • Technical Data: internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
  • Profile Data: username and password, reservations made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data: information about how you use our Website and Services.
  • Marketing and Communications Data: your preferences in receiving marketing from us and our third parties, and your communication preferences.
  • Interaction Data: any information that you provide in discussion forums on the Website.
  • Cookies Data: Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our website. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
  • Third-Party Data and Information from Other Sources: We may receive information about you if you use any of the other websites we operate or through the Services we provide. We will inform you when we collected that data that it may be shared internally and combined with data collected on our Website. We also work closely with third parties (including, for example, business partners, suppliers, sub-contractors, advertising networks, analytics providers, and search information providers) and may receive information about you from them.
  • Analytics: We use third-party analytics services (such as Google Analytics) to evaluate your use of the Website, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information relating to our Website and internet usage. These third parties use cookies and other technologies to help analyse data and provide it to us. By accessing and using the Website, you consent to the processing of data about you by these analytics providers as described in this Privacy Policy.

3.3 We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law, as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this Privacy Policy.

3.4 We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

3.5 Under GDPR, we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following bases applies:

  1. You have given consent to the processing of your personal data for one or more specific purposes.
  2. Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract.
  3. Processing is necessary for compliance with a legal obligation to which we are subject.
  4. Processing is necessary to protect the vital interests of you or of another natural person.
  5. Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
  6. Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject, in particular where the data subject is a child.

3.6 If we receive personal information in the course of providing our Services to you from another data subject, we expect you to be responsible for ensuring that the contents of this Privacy Policy are brought to their attention and that you have obtained their consent in the process.

3.7 In some instances, it may be appropriate for us to combine your information with other information that we may be holding about you, such as combining your name with your geographic location or your browsing or purchasing history.

How We May Collect and Use Your Data

4.1 We (or third-party data processors, agents, and sub-contractors acting on our behalf) may collect, store, and use your personal information by different methods, including through direct interactions. You may give us your information by filling in forms via our Website or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

  • view Website content;
  • use any of our Services;
  • create an account on our Website;
  • subscribe to our Services or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion, or survey; or
  • provide feedback.

4.2 In addition to the above, we may use the information in the following ways:

  • To personalise your Website experience and deliver content and product offerings in which you are most interested.
  • To administer a contest, promotion, survey, or other site feature.
  • If you have opted in to receive our email newsletter, we may send you periodic emails. If you no longer wish to receive promotional emails from us, please refer to the "How can you opt out, remove, or modify information you have provided to us?" section below. If you have not opted in to receive email newsletters, you will not receive these emails. Visitors who register or participate in other site features such as marketing programs and members-only content will be given a choice whether they would like to be on our email list and receive communications from us.
  • To present Website content effectively to you.
  • To provide information and services that you request or (with your consent) which we think may interest you.
  • To carry out our contracts with you.
  • To provide relevant Services to you.
  • To inform you of our charges.

4.3 If you are already our customer, we will only contact you electronically about matters similar to those previously sold to you.

4.4 If you are a new customer, you will only be contacted if you agree to it.

4.5 We may keep a record of the links that are used most frequently to enable us to provide the most helpful information. We agree to keep such information confidential, and you will not be identified from this information.

4.6 If you do not want us to use your personal data for any of the other purposes set out in this section, you can let us know at any time by contacting us at info@stjohnslabs.com, and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible products to you.

4.7 In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the products or services we can provide you if you do not provide your personal data in these cases.

4.8 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

4.9 We generally do not rely on consent as a legal basis for processing your personal data, other than in relation to our marketing communications or sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at info@stjohnslabs.com, and we will either delete your data from our systems or move your data to our "unsubscribe list." However, you acknowledge this will limit our ability to provide the best possible services to you.

4.10 With your permission and/or where permitted by law, we may also use your data for marketing purposes, which may lead to us contacting you by email and/or telephone with information, news, and offers regarding our Services. We agree that we will not do anything that we have not agreed to under this Privacy Policy, and we will not send you unsolicited marketing or spam. We will take all reasonable steps to protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended.

Cookies

5.1 All cookies used by and on our website are used in accordance with current English and EU Cookie Law.

5.2 We may use cookies to distinguish users and improve our Website.

5.3 Session cookies allow us to track your actions during a single browsing session, but they do not remain on your device afterwards.

5.4 Persistent cookies remain on your device between sessions. We use them to authenticate you and remember your preferences. We can also use them to balance the load on our servers and improve your experience on our site.

5.5 Session and persistent cookies can be either first-party or third-party cookies. A first-party cookie is set by the website being visited; a third-party cookie is set by a different website. Both types of cookie may be used by us or our business partners.

5.6 Third-party cookies we use include:

  • Google Analytics – a web analytics service provided by Google, Inc. The cookies used by Google Analytics help us analyse how users use the site and count the number of people who use the site. Google Analytics stores your IP address anonymously and neither St John’s Laboratory Ltd nor Google associate your IP address with any personally identifiable information. This information will be held indefinitely.
  • HubSpot – a web-based CRM that helps us organize our customer base, track correspondence, live chat, and send emails to customers and those who fill in forms on our website. HubSpot stores your email address, name, and other contact information provided by you. This information will be kept as long as you remain a customer or for three years with no further interactions.
  • Hotjar – a web-based heatmap analytics service that helps us monitor on-page user behaviour so we can make changes to improve user experience. This information is kept as long as you remain a customer or for three years with no further interactions.
  • Hellobar – an interactive banner tool we use to promote offers, discounts, and sign new customers to marketing lists. Information gathered through this tool is kept as long as you remain a customer or for three years with no further interactions.

5.7 Cookies set by the company: St John’s Laboratory currently holds no cookies on its immediate website.

Where We Store Your Data and Security

We may transfer your personal data to countries outside the European Economic Area (EEA), including the United States. We use appropriate safeguards for transfers, such as Standard Contractual Clauses approved by the European Commission or reliance on other applicable frameworks that meet current legal standards.

6.2 Where we use providers based in the US, we may transfer data to them if they participate in the EU–US Data Privacy Framework, which requires them to provide similar protection to personal data shared between Europe and the US.

6.3 Data security is of great importance to us. To protect your data, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure data collected through our Website. We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

6.4 We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6.5 By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.

6.6 Any payments made by you will be encrypted.

6.7 We have implemented security measures such as a firewall to protect any data and maintain a high level of security.

6.8 Notwithstanding the security measures we take, transmission of data via the internet may not be completely secure. You are advised to take appropriate precautions when transmitting data to us over the internet, and you assume the risk that any data you transmit may not be secure despite our efforts.

6.9 If we give you a password upon registration on our Website, you must keep it confidential and not share it.

6.10 We will keep personal data for as long as necessary—usually for the duration of our relationship and up to seven years thereafter. However, we may be required to retain personal data longer to comply with legislative and regulatory requirements. We regularly review our data retention obligations to ensure we are not retaining data longer than legally required.

Disclosing Your Information

7.1 We are allowed to disclose your information in the following cases:

  • When selling our business or company, we may disclose it to a potential buyer.
  • When disclosing it to other businesses in our group.
  • When we have a legal obligation to do so or to protect other people’s property, safety, or rights.
  • When exchanging information with others to protect against fraud or credit risks.

7.2 We may contract with third parties to supply services to you on our behalf. These may include payment processing (e.g., PayPal, Stripe, BigCommerce), search engine facilities, advertising, and marketing. In some cases, third parties may require access to some or all of your data.

7.3 When any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data is handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and applicable law.

Your Rights

8.1 When you submit information via our Website, you may be given options to restrict our use of your data. We aim to give you strong controls over our use of your data (including the ability to opt out of receiving emails from us by unsubscribing using the links provided in this Privacy Policy).

8.2 Under the GDPR, you have the right to:

  • Request access to, deletion of, or correction of your personal data held by us at no cost to you.
  • Request that your personal data be transferred to another person (data portability).
  • Be informed about any data processing taking place.
  • Restrict processing.
  • Object to processing of your personal data.
  • Complain to a supervisory authority.

8.3 You also have rights with respect to automated decision-making and profiling as set out in section 11 below.

8.4 You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

8.5 To enforce any of the foregoing rights or if you have any other questions about our Website or this Privacy Policy, please contact us at info@stjohnslabs.com.

Links to Other Sites

9.1 Please note that our terms and conditions and our policies will not apply to other websites that you access via a link from our Website. We have no control over how your data is collected, stored, or used by other websites, and we advise you to check the privacy policies of those websites before providing any data to them.

Changes

10.1 If we change our Privacy Policy, we will post the changes on this page. We may also email you if we decide to do so.

Automated Decision-Making and Profiling

11.1 In the event that we use personal data for automated decision-making and those decisions have a legal (or similarly significant) effect on you, you have the right to challenge such decisions under the GDPR, request human intervention, express your own point of view, and obtain an explanation of the decision from us.

11.2 The right described in section 11.1 does not apply in the following circumstances:

  • The decision is necessary for the entry into or performance of a contract between you and us.
  • The decision is authorised by law.
  • You have given explicit consent to the decision.

11.3 When we use your personal data for profiling purposes, the following shall apply:

  • Clear information explaining the profiling will be provided, including its significance and likely consequences.
  • Appropriate mathematical or statistical procedures will be used.
  • Technical and organisational measures necessary to minimise the risk of errors and to enable errors to be easily corrected will be implemented.
  • All personal data processed for profiling purposes will be secured to prevent discriminatory effects arising from profiling.

Terms and Conditions

12.1 Please also visit our Terms and Conditions section, which establishes the use, disclaimers, and limitations of liability governing our Website.

Your Consent

13.1 By using our Website, you consent to our Privacy Policy.

Dispute Resolution

14.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Privacy Policy or any breach of it.

14.2 Any dispute shall not affect the parties' ongoing obligations under this Privacy Policy.

14.3 This Privacy Policy, and any non-contractual rights arising hereunder, will be governed by English law, and the English courts will have exclusive jurisdiction.

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